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Generation Korean · Shop
Return Policy
We want you to love what you got. Here's how returns work.
Generation KOrean JinDO Dowmi Helper
Your friendly pixel pup: Dowmi is ready to help with returns, packages, and happy customers.
Return Computer
Old-school desktop energy for order numbers, emails, and return confirmations.
Eligibility Window
You have 30 days from the date your order is delivered to request a return. After that window closes, we're not able to accept the item back — so don't let it sit in the closet too long before deciding.
Condition Requirements
To qualify for a refund, items must be:
- Unused and unworn, with all original tags attached
- In their original packaging (boxes, dust bags, hang tags — the whole outfit)
- Free of stains, odors, or "I wore this to one party" wear
Items that arrive back to us used, damaged, or missing tags may be denied a refund and sent back to you.
Items marked as final sale at checkout — including clearance or limited-drop items — are not eligible for return.
How to Start a Return
Email us at [insert return email] with your order number and which item(s) you'd like to return. We'll confirm eligibility and send you the return address.
Please don't send items back without reaching out first — we want to make sure it gets to the right place.
Return Shipping
Since we're a small, independently run shop, the customer is responsible for return shipping costs. We recommend a trackable shipping method — we can't issue a refund for a package that gets lost on its way back to us.
Original shipping fees (if any were charged) are non-refundable.
Refunds
Once we receive and inspect your return, we'll let you know it's been approved. Refunds are issued to your original payment method and typically show up within 5–10 business days, depending on your bank or card issuer.
Exchanges
Want a different size or color instead? Email us and we'll do our best to sort you out, exchange availability permitting. If the item you want is unavailable, we'll process a standard refund instead. Email@generationkorean.com
Damaged or Incorrect Items
If something arrived damaged or you received the wrong item, that one's on us — no return shipping cost to you. Email us within 7 days of delivery with a photo of the item and we'll make it right with a replacement or full refund.